Question 1

Can I download my MP3 or MP4 to my smartphone or tablet?

Accepted Answer

You can download MP3 and MP4 files to Android phones and tablets, but unfortunately, you cannot directly download your MP3 or MP4 to some (older) iPhone and iPad devices. You must download your MP3 or MP4 file onto a computer and then use iTunes to sync it to your iPad/iPhone. Here's how to do it:

On a computer, click on the "Download" button on the confirmation page or on the receipt to download the MP3/MP4 file onto the computer
Import the file into the iTunes library
Connect the iPad/iPhone to the computer and launch iTunes so that you can see the file that you wish to sync to the iPad/iPhone
Click on the checkbox for that file and then allow it to sync. This moves the file onto the iPad/iPhone.

Question 2

What do I do when I click the download button, nothing happens?

Accepted Answer

Typically if the file transfer didn't initiate at all, it means that the dialogue box was blocked by your browser. Click the link again and try that download one more time. Keep an eye out for a pale orange/yellow bar at the top of the browser window (just below the address bar) that says "To protect your security (Internet Explorer, Firefox, etc.) has blocked a pop up, click here for more options." Click that bar and you should have the option to "download file." Once you've selected to download the file, you'll need to click the green download button once more to start the transfer.

Question 3

How do I download the MP3 or MP4 that I just purchased?

Accepted Answer

Step 1: Starting your download

After you checkout and complete your order, you will receive an order confirmation email containing a link to download your digital file(s). Clicking this link will take you to your download page. Click the "Download" button next to the product you wish to download. If you have purchased more than one MP3 download, you can download them all at once by clicking the "Download All" button near the bottom of the page. In either case, your digital files should begin downloading automatically

Step 2: Completing the transfer

Once the download starts, it's important that it finishes in its entirety before attempting to open it. Full album downloads will be stored as a compressed .zip file which will need to be unzipped (explained in step 4).

Step 3: Locating files

Once the transfer is complete, you'll need to find the files that you've just downloaded. In Windows, most browsers will save files to the "downloads" folder which you can find inside "my documents." For Mac, the default destination is either the desktop or the "downloads" folder inside your home folder. If the files aren't in those default locations, open your browser preferences to find where your browser saves downloaded files by default.

Step 4: Extracting files

If you've bought and downloaded a full album, you'll need to extract or "unzip" the files before you can play, burn, or import them into your media player. The unzipping process will vary depending on what softw

Question 4

How can I re-download my MP3 or MP4 file if I wasn't able to complete it initially?

Accepted Answer

You can re-download MP3s or MP4s that you've purchased by simply clicking the link in your order confirmation email sent to you upon completion of your purchase. You have a maximum of 3 times you can click the download link per purchase. When you click the download link, the file transfer will start again.

Question 5

Refunds

Accepted Answer

Unfortunately, there are no refunds for MP3 and MP4 purchases.

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